About Us

We’re Heriot-Watt University Student Union, an independent charity buzzing with energy, driven by and for our students. We’re all about doing good, that’s why all surplus funds generated through Liberty’s Café, Geordies Bar and the Student Union Shop are channelled straight back into crucial student support services like our Advice Hub. So, yes, we're a charity, but we also mean business. 

Our Commitment to Diversity and Inclusion

At HWUnion, diversity isn’t just celebrated; it’s our strength. We thrive by bringing together voices from all walks of life, and we’re excited for you to help us champion this mission. 

Role Overview

Jump into action as a Front of House Team Member where your warmth and stellar service make our students' days brighter. Whether you’re greeting guests with a smile, serving up their favourite drinks, or setting the stage for an unforgettable event, you’re the heart and soul of our venues.

Jump into action as a member of our Reception Team where your warmth and drive to provide exceptional support will make our students' days brighter. Whether you're greeting visitors with a smile, taking a room booking or making sure our meeting rooms are spick and span, you're the first contact many people will have with us.

What You’ll Do

• Warm Welcomes, Always: Greet every visitor with your radiant smile and stellar service, making sure they feel right at home from the get-go.
• Info Guru: Be the ultimate source of knowledge about HWUnion, handling calls, taking messages, and directing visitors with effortless charm.
• Keep the Buzz Going: Juggle room bookings, tidy meeting rooms, assist with admin tasks, and sell event tickets - all while keeping everything running smoothly and cheerfully.

Key Responsibilities

• Champion Our First Impressions: First impressions count, and yours truly set the standard
• Information Expert: You have all the information at your fingertips
• Smooth Operator: Keep the flow going by keeping on top of things so the good times roll

Your Superpowers

• Charisma Champ: Your infectious enthusiasm and ability to connect with anyone make you a natural at creating positive experiences
• Organisational Whiz: You excel at juggling multiple tasks and ensuring every detail is perfectly in place, keeping it all running smoothly
• Info Maven: Your deep knowledge and quick thinking make you the go-to-person for answers and assistance, always ready to help with a smile

Join Us

If you’re ready to jump in to make a real impact in our community and have a blast doing it, we can’t wait to meet you. Let’s make the Student Union the heart of campus life together.

Principal Duties

• Be the face of HWUnion for all enquiries
• Always have a warm, friendly welcome and excellent customer service to every visitor
• Be an effective, friendly and efficient point of contact for our students
• Have the knowledge to make you the resource for information about us and our students
• Answer calls, take messages and refer visitors to the relevant people as needed
• Assist in general admin duties such as printing, photocopying, shredding etc
• Encourage dialogue with our visitors, to shout about what we're doing and what's going on
• Sometimes you might sell tickets to our events

Other Duties

• Any other duties deemed appropriate for the role by the Line Manager.
• Comply with all HWUnion policies, procedures, and governing documents.
• Undertake personal and professional development as required to maintain appropriate knowledge and skills.
• These duties are a guide to the work that the post holder will initially be required to undertake. Other duties or a change of duties may be necessary from time to time.

Person Specification

Training

In order to accept this role, you must be available to attend mandatory training - the times and dates are shown below and you must attend all dates / times listed. This training is not optional and you will be paid, but you must be able to attend in-person. We have high standards that we intend to maintain, so require all staff to complete training prior to Freshers Week and the academic year starting.

• Thursday 29th August, 10am - 1pm