About Us

We’re Heriot-Watt University Student Union, an independent charity buzzing with energy, driven by and for our students. We’re all about doing good, that’s why all surplus funds generated through Liberty’s Café, Geordies Bar and the Student Union Shop are channelled straight back into crucial student support services like our Advice Hub. So, yes, we're a charity, but we also mean business. 

Our Commitment to Diversity and Inclusion

At HWUnion, diversity isn’t just celebrated; it’s our strength. We thrive by bringing together voices from all walks of life, and we’re excited for you to help us champion this mission. 

Role Overview

Step into the whirlwind of Freshers Week as our part of our Events Team. You’ll be at the heart of the action, ensuring our Food & Beverage operations exemplify excellence and leave every student with lasting memories of their first week.

This is a fixed-length job (lasting for the duration of Freshers Week) and will primarily include evening / night shifts to help us deliver our 9-day Freshers Week events programme. We are looking for people with flexibility which will be essential for this role.

We expect each successful candidate will work 7 out of the 9 days of Freshers Week, with shift lengths varying from 4 to 8 hours each. It is likely that shifts will finish late each evening at around 3am (we provide taxis home for any staff that work past the last regular service bus into town).

What You’ll Do

• Frontline Engagement: You’re on the front lines, greeting students, checking wristbands, and managing venue access with a smile.
• Venue Vigilance: Keep our spaces pristine and welcoming, ensuring everything from the cloakroom to the tables is perfectly managed.
• Operational Support: Assist our front of house team during our busiest times, ensuring we’re stocked, clean, and delivering top-notch service.

Key Responsibilities

• Champion of First Impressions: You set the tone for incredible experiences.
• Detail Specialist: From setup to breakdown, you ensure every detail is spot on.
• Team Energiser: Support and energise your team members to maintain high spirits and efficient service throughout Freshers Week.

Your Superpowers

• People Person: You thrive on interaction and make everyone feel welcome.
• Organisational Wizard: You keep things running smoothly, no matter how hectic it gets, is in your DNA.
• Quick Thinker: When things don’t go as planned, you’re the calm in the storm, ready with a plan B.

Join Us: If you’re excited about kicking off the academic year with a bang and making Freshers Week unforgettable, we’d love to have you on our team. Let’s make Heriot-Watt the best place to start university life!

Principal Duties

• Assist with front of house duties for events, such as checking tickets & wristbands to enter our venues
• Working in the cloakroom, taking and returning customer’s coats
• Venue upkeep, maintaining high standards through glass collecting and clearing tables
• Support Front of House staff during busy periods by replenishing stock, serving food orders to tables and glass washing

Other Duties

• Any other duties deemed appropriate for the role by the Line Manager.
• Comply with all HWUnion policies, procedures, and governing documents.
• Undertake personal and professional development as required to maintain appropriate knowledge and skills.
• These duties are a guide to the work that the post holder will initially be required to undertake. Other duties or a change of duties may be necessary from time to time.

Person Specification