About Us

We’re Heriot-Watt University Student Union, an independent charity buzzing with energy, driven by and for our students. We’re all about doing good, that’s why all surplus funds generated through Liberty’s Café, Geordies Bar and the Student Union Shop are channelled straight back into crucial student support services like our Advice Hub. So, yes, we're a charity, but we also mean business. 

Our Commitment to Diversity and Inclusion

At HWUnion, diversity isn’t just celebrated; it’s our strength. We thrive by bringing together voices from all walks of life, and we’re excited for you to help us champion this mission. 

Role Overview

Jump into a role where your passion for people and knack for savvy retail expertise shines. You’ll be pivotal in keeping our shop the go-to spot on campus, helping every student find just what they’re looking for - from stationery, merchandise to the perfect snack for study breaks.

What You’ll Do

• Customer Service Star: Brighten our customers' days with your friendly greetings and your attention to customer care. Help find solutions that make shopping easy and fun.
• Stock Genius: Keep our shelves stocked and our displays looking sharp. You’ve got an eye for detail and know just how to make products irresistible.
• Sales Whiz: Handle the till like a pro, keep up with inventory like a boss, and jump on board with promotions that get everyone buzzing.

Your Superpowers

• People Person: You love chatting, helping, and just being around others.
• Detail Dynamo: From a tidy shelf to the right change, the details matter and you’ve got them covered.
• Team Cheerleader: You’re all about teamwork, always ready to help out and cheer on your crew.

Join Us: If you’re buzzing to make a big impact in a place that’s all about student life, let’s chat. You’re just the person we’re looking for to help make our Student Union Shop a home away from home for everyone.

Principal Duties

• Carry out general shop duties e.g. serving customers and dealing with customers enquires, taking orders, cash handling and till operations
• Ensure well stocked shelves and replenish as necessary, following Team Leaders instructions
• Maintain a high standard of stock knowledge to assist customers
• Assisting in the processing of deliveries and replenishment of stock on the shop floor as instructed by the Retail Team leaders
• Dealing directly with those delivering goods in a professional manner
• Supporting the implementation of shop promotions
• Carrying out general cleaning duties and maintain hygiene standards in line with legislation and organisation policy.

Other Duties

• Any other duties deemed appropriate for the role by the Line Manager.
• Comply with all HWUnion policies, procedures, and governing documents.
• Undertake personal and professional development as required to maintain appropriate knowledge and skills.
• These duties are a guide to the work that the post holder will initially be required to undertake. Other duties or a change of duties may be necessary from time to time.

Person Specification

If you have most of the criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. It’s unlikely that we will find a candidate with all the skills below, but preference will be given to candidates who demonstrate experience across a number of these areas in their application and interview.