About Us

We’re Heriot-Watt University Student Union, an independent charity buzzing with energy, driven by and for our students. We’re all about doing good, that’s why all surplus funds generated through Liberty’s Café, Geordies Bar and the Student Union Shop are channelled straight back into crucial student support services like our Advice Hub. So, yes, we're a charity, but we also mean business. 

Our Commitment to Diversity and Inclusion

At HWUnion, diversity isn’t just celebrated; it’s our strength. We thrive by bringing together voices from all walks of life, and we’re excited for you to help us champion this mission. 

Role Overview

Jump into action as a Front of House Team Member where your warmth and stellar service make our students' days brighter. Whether you’re greeting guests with a smile, serving up their favourite drinks, or setting the stage for an unforgettable event, you’re the heart and soul of our venues.

What You’ll Do

• Spread the Cheer: Welcome everyone with your infectious enthusiasm and ensure they leave with even bigger smiles.
• Serve with Flair: Whether it’s food, drinks, or information, you deliver it all with a dash of fun.
• Keep Things Ticking: From handling transactions to keeping the space tidy, you ensure everything runs as smoothly as a well-rehearsed orchestra.

Key Responsibilities

• Champion our Warm Welcomes: First impressions count, and yours truly set the standard.
• Master of Multitasking: Juggle various tasks with ease and agility.
• Safety First: Keep an eye out to ensure everyone’s safe, so the good times keep rolling.

Your Superpowers

• People-Person: You thrive on interaction and have an uncanny ability to connect with others.
• Attention to Detail: Nothing slips past you; you’ve got everything noted and handled.
• Team Dynamo: You’re all about teamwork, ready to jump in wherever needed.

Join Us

If you’re ready to jump in to make a real impact in our community and have a blast doing it, we can’t wait to meet you. Let’s make the Student Union the heart of campus life together.

Principal Duties

• Prepare and serve drinks to required standard and in line with Health & Safety standards and legislation.
• Operating the till and handling customer payments.
•  Assist in relevant key events throughout the year.
• Opening and closing the outlet (including cleaning, restocking etc)
• Dealing with enquiries around venue/SU in general

Other Duties

• Any other duties deemed appropriate for the role by the Line Manager.
• Comply with all HWUnion policies, procedures, and governing documents.
• Undertake personal and professional development as required to maintain appropriate knowledge and skills.
• These duties are a guide to the work that the post holder will initially be required to undertake. Other duties or a change of duties may be necessary from time to time.

Person Specification